Working Time

• Published on May 6, 2026

• 1 minute(s) read

The Working Time charts report the total working time for both human users and the machine for a selected date range. There are two charts: Manual Working Time and Machine Working Time.

The Average Per Submission time at the bottom of each chart reports the average amount of time working on a submission, for the selected date range.

To see more specific performance information, hover your cursor over a column of interest and a window will display specific Page Sorting, Identification, and Transcription times for the chosen date.

Activity type

Both of the Working Time charts can be filtered to report active time, waiting time, or both. Here is an explanation of those terms, respective to each chart:

Active Time

• Machine – the time it takes for the machine to complete extraction processing

• Manual – the time it takes a keyer to perform Supervision tasks

Waiting Time (think of this as queue time)

• Machine – the amount of time between triggering a new processing job and when the machine starts the processing job

• Manual – the amount of time between triggering a new Supervision task and when a keyer starts the task

Manual Working Time

Machine Working Time

In v42 and later, the Machine Working Time report includes the active time and waiting time for Full Page Transcription tasks.

Filtering options

The following filtering options are available in the Working Time charts:

• Date range– by default, these figures are generated with the last week's data but can be recalculated for a custom date range.

• Activity type – by default, only active time will be displayed, but you can display waiting time or both active and waiting time.

• Document type – report at the Submission or Document level.

• Layout type – by default, all layouts will be displayed, but you can specify one or more layouts to report instead.

• Flow type– by default, all flows will be displayed, but you can specify one or more flows to report instead.