# Submissions SLA Report

- Updated on Sep 24, 2025
- Published on Mar 18, 2025
- 1 minute(s) read

The Submissions SLA report allows you to monitor SLA performance per submission. In the sections below, you can read more about the Submission SLA report’s metrics.

## Downloading the Report

You can access the Submissions SLA report at **Reporting** > **Processing Time**.

In the drop-down list, select from the predefined date ranges (**Week to Date**, **Month to Date**, **Year to Date**) or choose your own date range (**Select Date Range**). Then, click **Download Report**.

## Reporting metrics

The file name of the downloaded Submissions SLA report is _submission_level_report.csv_. This report has the following columns:

- **Submission ID** – ID of the submission

- **Submission Date Created** – creation date of the submission

- **Submission Due Date** – due date of the submission

- **Submission Date Completed** – completion date of the submission

- **Delta between Due and Completed Dates (seconds)**

- The value is positive if work has been completed before the SLA deadline.

- The value is negative if work has been completed after the SLA deadline.

- **Submission Due Date Source** – name of the SLA location. The possible values are:

- **Flow and Input Listener**

- **Layout Variation**

- **System Default**

- **SLA Rule Applied - Name** – name of the SLA rule

- **SLA Rule Applied - Definition** – definition of the SLA rule

- **Number of Folders**

- **Number of Documents**

- **Number of Pages**

- **Number of Page Failures**

- **Number of Fields**

- **Number of Machine Only Fields Transcribed**

- **Number of Tables**

- **Number of Table Cells**

- **Number of Machine Only Table Cells Transcribed**

- **Submission State**– state of the submission:

- **Processing**

- **Supervision**

- **Complete**

- **Failed**

- **Submission Substate**– substate of the submission

- **Manual Document Organization**

- **Manual Field Identification**

- **Manual Table Identification**

- **Manual Routing Decision**

- **Manual Routing Transcription**

- **Manual Transcription**

- **Flexible Extraction**

- **Custom Supervision**

- **Submission Metadata** – metadata of the submission

- **External ID** – external ID of the submission