## Submissions

- 7 Articles

### [Upload Submissions dialog flashes on the screen / cannot upload submissions in the application](https://help.hyperscience.ai/docs/upload-submissions-dialog-flashes-on-the-screen-cannot-upload-submissions-in-the-application)
- Published on Sep 24, 2024

**Issue**  When attempting to upload a submission within the application, the Upload Submissions dialog box either does not appear or flashes momentarily before disappearing.  
**Affected versions**  v30 and later  
**Affected configurations**  All configurations

### [Submissions halt when the database connection is lost](https://help.hyperscience.ai/docs/submissions-halt-when-the-database-connection-is-lost)
- Published on Sep 24, 2024

**Issue**  In some cases, the database connection may be lost, causing submissions to halt.  
The error looks similar to the one shown below.  
```json
{
  "failure": "Exception",
  "stacktrace": "Traceback (most recent call last):\n\nFile \"..."
}
```

### [Submissions halt when there are no layouts assigned to the release](https://help.hyperscience.ai/docs/submissions-halt-when-there-are-no-layouts-assigned-to-the-release)
- Updated on May 6, 2026  
- Published on Oct 29, 2024

**Issue**  On new instances, submissions halt because classification is failing.  
**Affected versions**  V31 and later  
**Affected configurations**  All configurations  
**Cause**  No layouts have been assigned to the release. So, the application cannot proceed.

### [Submissions with Custom Supervision tasks cause deadlock errors](https://help.hyperscience.ai/docs/knowledge-submissions-with-custom-supervision-tasks-cause-deadlock-errors)
- Deprecated  
- Published on Sep 24, 2024

**Issue**  When 5 or more submissions with Custom Supervision tasks that contain decision-record-deletion requests are uploaded in parallel, deadlock errors may occur.  
**Affected versions**  v34, v35.0.0-v35.0.6  
**Affected system configurations**  All configurations

### [Page is Matched to Wrong Structured Layout](https://help.hyperscience.ai/docs/page-is-matched-to-wrong-structured-layout)
- Updated on May 6, 2026  
- Published on Oct 29, 2024

**Issue**  A page is incorrectly matched to a Structured layout.  
**Affected versions**  All versions  
**Affected configurations**  All configurations  
**Causes**  The desired layout is not part of a live release. Duplicate or very similar layouts may also cause this.

### [Single Submission is Split Among Multiple Structured Layouts](https://help.hyperscience.ai/docs/single-submission-is-split-among-multiple-structured-layouts)
- Updated on May 6, 2026  
- Published on Oct 29, 2024

**Issue**  A multi-page submission is incorrectly matched to more than one Structured layout, resulting in pages that are split among different layouts.  
**Affected versions**  All versions  
**Affected configurations**  All configurations  
**Causes**  The submission may contain inconsistencies preventing proper layout matching.

### [Skewed Pages](https://help.hyperscience.ai/docs/skewed-pages)
- Published on Sep 24, 2024

**Issue**  An entire page is skewed after Document Classification, or the page’s text is skewed and misplaced on the Structured layout.  
**Affected versions**  All versions  
**Affected configurations**  All configurations  
**Causes**  During submission, misalignment may occur due to formatting issues.