# Folder Listener only retrieving data in subfolders

## Deprecated

- Published on Oct 29, 2024

- 1 minute(s) read

This article describes an issue in versions of Hyperscience that are not documented on this site.

## Issue

- The original Folder Listener connector expects files to be uploaded in batches, and the files need to be placed inside some sub-folder in the folder scanned by the connector.

- If files are not in a sub-folder, then they are not uploaded to Hyperscience.

- The connection test would be successful, but new files will not be pulled in.

## Affected versions

v31 and earlier

## Affected configurations

Systems that contain flows with Folder Listener Input blocks

## Fixed versions

In v32, we introduced the Universal Folder Listener connector, which can replace the old Folder Listener. This connector can retrieve files that are not placed in a sub-folder.

## Cause

The original Folder Listener connector expects files to be uploaded in batches, and the files need to be placed inside some sub-folder in the folder scanned by the connector.

## Solution / Workaround

- If you are using v32 or later, migrate your input to the Universal Folder Listener.

- If you are using an earlier version, simply place the files to be imported into a sub-folder in the main path configured for the connector. For example, if the path is _.../path/to/folder_, the files should be placed in _.../path/to/folder/subfolder/_.