# Error while loading shared libraries: libz.so.1

- Published on Sep 24, 2024

## Issue

When trying to execute the _run.sh_ script in any of its variations, the following error message appears:

```plaintext
Error while loading shared libraries: libz.so.1: failed to map segment from shared object: Operation not permitted
```

This error prevents the script from completing its task.

## Affected versions

All versions

## Affected configurations

This issue is not present in all environments, but it does appear in some environments where Docker is in use.

## Cause

In some environments with non-default Docker installs, Docker may be unable to access the _/tmp_ directory.

## Solution / Workaround

When this error occurs, running the following command allows Docker to access this folder as needed:

```plaintext
sudo mount /tmp -o remount,exec
```

This command should allow Docker to access the path and the process to complete.

If this issue occurs in your instance, it will likely occur each time you try to **install**, **restart**, or **upgrade** the Hyperscience application.

If you encounter this issue and the solution above does not resolve it, please send us the output of the command you were running so that we can see the scope of the error.